Connecticut computer glitch let drivers with suspended licenses keep on trucking

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Trooper Joseph Smigel patrols Connecticut state roads every day. If he catches you speeding by, he'll pull out his ticket pad.

Tens of thousands of state drivers who get a traffic ticket like the ones Trooper Smigel hands out choose to pay their violations online through the states E-pay program. But the Troubleshooters uncovered a flaw in the system. E-pay was introduced two years ago and since then we found over a thousand drivers who should have had their licenses suspended either did not, or were not required to take driver retraining classes to legally be on the road.

"31,126 cases were not reported to the DMV,” said Stacey Manware, deputy director of Superior Court Operations for Connecticut’s court system.


Because of a computer glitch, the state Judicial Branch wasn't telling the Department of Motor Vehicles when someone was convicted of a moving violation -- if they paid for it online. So that conviction never went on the driver's history.

"Were drivers in Connecticut in danger because of this computer glitch?" asked our Troubleshooter.

"There were people on the road that may have been suspended,” answered Manware.

The state caught the problem last November after drivers who were expecting sanctions on their licenses started asking questions themselves. In January, the DMV mailed over 30,000 copies of three different letters to inform drivers that those old tickets were now catching up with them.

It was not a big deal for most of the drivers. But 319 people got a letter informing them their license was finally being suspended -- two years late. And over 1,000 people got a letter telling them they have to take driver retraining classes or else face “suspension of your license.”

"For two years we were not reporting cases to DMV,” said Manware.

"And that's a violation of state statue?" asked our reporter.

"That's correct,” answered Manware.

Turns out in this case the very branch of state government that's supposed to uphold the law was actually violating state statute, since it is required to report these convictions to the DMV.

“We wouldn't know unless they told us,” said DMV spokesman Bill Seymour.

Seymour said that as soon as the agency learned of the problem, it took action by updating driver histories and informing the public. But the problem goes beyond the DMV.

“Law enforcement checks our records,” said Seymour.

That meant officers like Trooper Smigel who may have stopped one of these drivers in the last two years didn't have some of the information they rely on.

"It's a system of checks and balances that we have in place with our agencies,” explained Lt. Paul Vance of the State Police.

Judicial said it's fixed the problem, and the DMV said it has imposed the proper sanctions on any drivers who skated through on that computer glitch. Still, the question remains —how, for two years, no one noticed the E-pay system never worked the way it was intended -- allowing unsafe drivers to stay on the road right next to you and your family.

“It was just something that happened,” said Manware.

She said from now on, Judicial will check and recheck any new systems they introduce.

Meantime, officials told us all of the unnoticed convictions were for moving violations like speeding and failure to stop at a stop sign.  Criminal matters like DUIs were not affected.

 

Discuss this post

So just get a D.L. in Illinois. tell em your names Jaun and no you never had one . problem solved. who needs to be leagle now a days?. In fact why not make the word "illegal" illegal, call it " law indigently impaired".

  • 7 votes
Reply#1 - Tue Mar 19, 2013 10:21 AM EDT

Jaun? leagle? now a days?

  • 4 votes
#1.1 - Tue Mar 19, 2013 11:01 AM EDT

hi take...so you joined the Vine SP&G? ..well at least you dont have to carry a "gun"....

  • 6 votes
#1.2 - Tue Mar 19, 2013 11:07 AM EDT

I bet Juan can at least spell legal.

  • 4 votes
#1.3 - Tue Mar 19, 2013 11:08 AM EDT

If they are driving with a suspended license, they probably know about it. They are going to drive anyway.

  • 1 vote
#1.4 - Tue Mar 19, 2013 11:31 AM EDT

So it was the drivers who expected suspension or whatever asking questions that brought the problem to light.

Good move.

Duh.

NEVER ask questions when you think you may have an upcoming legal problem in criminal court. They will tell you...eventually.

  • 2 votes
#1.5 - Tue Mar 19, 2013 11:42 AM EDT

Like having their license suspended stops people from driving.

  • 5 votes
#1.6 - Tue Mar 19, 2013 12:42 PM EDT

iowa scooter:genius, you can't as they were tied to social sec numbers years ago. back to sleep for u.

    #1.7 - Tue Mar 19, 2013 1:44 PM EDT

    I wonder if they would be so kind as to tell everyone who the person was that had to inquire so diligently about why they hadn't lost license yet so that this problem was then found?

    Some might be pissed at the person and others thankful, funny how that seems to work out.

    On another side note sense this took so long to correct it could also have allowed some people to get a job where normally they wouldn't have been able to since there DMV record would have showed the moving violation, how would they now correct that one since it would now show up on there record sort of like magic! What a mess either way. Guess honesty will be playing a role in this for some.

    • 1 vote
    #1.8 - Tue Mar 19, 2013 4:02 PM EDT
    Reply

    Well, I guess some glitches are good glitches.

    • 1 vote
    Reply#2 - Tue Mar 19, 2013 11:06 AM EDT

    More government employees not doing their job without any fear of discipline

    • 2 votes
    Reply#3 - Tue Mar 19, 2013 11:16 AM EDT

    Never cease to be amazed at this type of response to a failure in function.

    “It was just something that happened,” said Manware.

    She said from now on, Judicial will check and recheck any new systems they introduce.

      #3.1 - Tue Mar 19, 2013 1:39 PM EDT
      Reply

      Wonder if the Sandy Hook Shooter drove to the school with a suspended license? That would be breaking the law.

      • 3 votes
      Reply#4 - Tue Mar 19, 2013 11:44 AM EDT

      Why does the word trucking have to be in the article?

      • 1 vote
      Reply#5 - Tue Mar 19, 2013 12:12 PM EDT

      computer glitch?

        Reply#7 - Tue Mar 19, 2013 1:22 PM EDT

        Computer glitch my a$$.

        There's a human negligence. Find the responsible one and demote him/fire him/her.

        • 1 vote
        Reply#8 - Tue Mar 19, 2013 2:40 PM EDT

        Like the 'computer glitch' would have stopped anyone from driving.

        I know a woman that's had her license suspended at least twice. She kept driving, because it was 'inconvenient' not to.

          Reply#9 - Tue Mar 19, 2013 2:56 PM EDT
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