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  • 14
    Feb
    2013
    2:47pm, EST

    Mystery company so far successful in court battle to quash consumer complaint

    Consumer advocates are outraged over the success a mystery company is having in keeping secret not only its identity but also the nature of a complaint against it and even what kind of product it makes, Fair Warning says in an update on the case.


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    The case, which NBC News’ Bob Sullivan wrote about in Red Tape Chronicles a year and a half ago, involves a consumer-complaints database launched by the Consumer Product Safety Commission.  The database, available through the website SaferProducts.gov, is intended to make it easier to find consumer complaints about products and services.

    “For the first time, relatively raw complaints -- not complaints vetted or confirmed by the government agency – were made public,” Sullivan wrote at the time.

    But that didn’t sit well with “Company Doe,” which sued the commission to prevent release of a complaint against it.


    Company Doe has so far succeeded, with a federal judge last July blocking the commission from posting the complaint and allowing the company to remain anonymous, Fair Warning reported. What’s more, large sections of the judge’s ruling were itself blacked out.

    Then the commission decided not to appeal, so consumer groups in December asked an appeals court to intervene, saying the secrecy violated the public’s right to information. Now Company Doe is challenging the consumer groups’ right to appeal.

    Read more in Fair Warning’s report.    

    More from Open Channel:

    • GAO: Climate change poses big financial risk to federal government
    • Koch-funded charity passes money to free-market think tanks in states
    • Death takes no holiday: Tracking gun violence over one long January weekend

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    3 comments

    Not the first time Gov. covers up embarrasing situations at www.ripoffreport.com type State of North Dakota and see what their doing to disabled veteran.

    Show more
    Explore related topics: complaints, consumer, government, database, saferproducts-gov
  • 3
    Dec
    2012
    2:59pm, EST

    Toll authority quick to dun drivers; not so good at refunding overpayments

    A North Texas Tollway Authority bank account contains more than $57,000 collected from customers who have overpaid their ZipCash bills.

    By Scott Friedman
    NBCDFW

    The North Texas Tollway Authority is quick to send drivers a bill for using toll roads in North Texas, but the agency is not so fast in tracking down customers when it owes them money.

    An NBC 5 investigation has discovered that money from drivers who overpay on ZipCash bills is deposited into what the NTTA calls the Overpayment Account -- not refunded or credited toward a future trip on a toll road.

    The NTTA has not previously made the bank account public. It contains more than $57,000 collected from ZipCash users who have overpaid.


    NTTA toll roads are cashless. Drivers without TollTags are billed by ZipCash, the agency's pay-by-invoice system.

    The NBC 5 Investigates team filed an open records request to find out how many people have money sitting in the account. The list of names is more than 950 pages long.

    The list NTTA provided to NBC 5 Investigates did not include any identifying information beyond the drivers' names.


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    Haskell Tilson's name appears on the list. NBC 5 Investigates got Tilson's license plate number and sent it to the NTTA to confirm that he is the same person with money in the overpayment account.

    Tilson's $2.22 in the account is certainly not a lot of money, but he said it's the principle that concerns him.

    "Why don't they just credit it to the next bill or be honest about it and just send me a check for $2.22?" he said.

    While the agency spends money sending bills to collect small toll amounts, the NTTA doesn't want to spend money to send out small refunds.

    "And if that costs more to return it, we can't be using dollars to chase dimes," NTTA spokesman Michael Ray said. "That's not a good use of toll-payer money. They expect us to be good stewards of their money."

    Watch NBCDFW.com's video report on the toll authority

    Drivers have no way of knowing if their money is stuck in the overpayment account. Even though NTTA posts lists of people who owe the most in tolls, it has never publicly shared the list of people stuck in limbo.

    NBC 5 Investigates asked Rey why the NTTA won't post the list and let people know about the account so they can call and ask that the money be credited to their ZipCash account.

    "Well, because I think it makes good financial sense not to be starting a conversation over money that would cost us more to refund than it would be to send," he said.

    While the money sits in the NTTA's hands, the agency is collecting interest on the $57,812.42 currently in the overpayment account.

    The NTTA said it would refund money to customers with more than $2.50 in the overpayment account. But NBC 5 Investigates found that more than 1,500 people who are owed more than $2.50 have not received a refund or credit.

    The NTTA claims it did not have enough information to find those people or set up an account for them.

    If the money isn't claimed within three years, it will be sent to the Texas State Comptroller's unclaimed property division, which may ultimately notify people about their missing money.

    The comptroller publicly posts a list of people with money in its account.

    The tollway authority said it's just not worth the agency's time to post its own list because most of the people on the list are owed only pennies.

    "And, honestly, that's what this is -- it's a lot of nickels and dimes, a lot of pennies and two cents," Rey said.

    The NTTA says there is currently $57,812.42 in the overpayment account.

    Search the NTTA overpayment database

    The account was created in August of 2009. But the NTTA has only provided NBC 5 Investigates with a detailed spreadsheet documenting transactions from May 2010 to Nov. 26, 2012.

    Customers who find their names on the list can call the NTTA customer service center at 972-818-NTTA (927-818-6882). The agency says it will credit the money to their account if the customers can provide proper identifying information. 

    42 comments

    Federal Express used to do this. They would send me "waybills" and I would write one check for all of them.

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    Explore related topics: toll, government, revenue, collection, refund, featured, overpayment, nbcdfw
  • 2
    Oct
    2012
    8:00pm, EDT

    Homeland Security 'fusion' centers spy on citizens, produce 'shoddy' work, report says

    By Michael Isikoff
    NBC News

    The ranking Republican on a Senate panel on Wednesday accused the Department of Homeland Security of hiding embarrassing information about its so-called "fusion" intelligence sharing centers, charging that the program has wasted hundreds of millions of dollars while contributing little to the country's counterterrorism efforts. 

    In a 107-page report released late Tuesday, the Senate Permanent Subcommittee on Investigations said that Homeland Security has spent up to $1.4 billion funding fusion centers -- in effect, regional intelligence sharing centers--  that have produced "useless" reports while at the same time collecting information on the innocent activities of American Muslims that may have violated a federal privacy law. 


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    The fusion centers, created under President George W. Bush and expanded under President Barack Obama, consist of  special   teams of  federal , state and local officials collecting and analyzing  intelligence on suspicious activities throughout the country.  They have been hailed by Homeland Security Secretary Janet Napolitano as “one of the centerpieces”  of the nation’s counterterrorism efforts.


    But Sen. Tom Coburn of Oklahoma,  the ranking Republican on the panel, charged Wednesday that Homeland Security had tried to bury evidence of problems at the centers.

    "Unfortunately, DHS has resisted oversight of these centers," he said. "The Department opted not to inform Congress or the public of serious problems plaguing its fusion centers and broader intelligence efforts.  When this subcommittee requested documents that would help it identify these issues, the department initially resisted turning them over, arguing that they were protected by privilege, too sensitive to share, were protected by confidentiality agreements, or did not exist at all. The American people deserve better. I hope this report will help generate the reforms that will help keep our country safe." 

    A spokesman for Homeland Security said in a statement to NBC News Tuesday that the Senate report was "out of date, inaccurate and misleading." Matt Chandler, a spokesman for Napolitano, said the Senate panel "refused to review relevant data, including important intelligence information pertinent to their findings."  Another Homeland Security official, who spoke with NBC News on condition of anonymity, said the department has made improvements to the fusion centers and that the skills of officials working in them are “evolving and maturing.”  

    The American Civil Liberties Union also issued a statement saying the report underscores problems that it and other civil liberity groups have been flagging for years. "The ACLU warned back in 2007 that fusion centers posed grave threats to Americans' privacy and civil liberties, and that they needed clear guidelines and independent oversight," said Michael German, ACLU senior policy counsel. "This report is a good first step, and we call upon Congress to hold public hearings to investigate fusion centers and their ongoing abuses.”

    In addition to the value of much of the fusion centers’ work, the Senate panel  found  evidence of what  it called  “troubling” reports by some  centers that may have violated the civil liberties and privacy of U.S. citizens.  The evidence cited in the report could fuel a continuing controversy over claims that the FBI and some local police departments, notably New York City’s, have spied on American Muslims without a justifiable law enforcement reason for doing so. Among the examples in the report: 

    • One fusion center drafted a report on a list of reading suggestions prepared by a Muslim community group, titled “Ten Book Recommendations for Every Muslim.” The report noted that four of the authors were listed in a terrorism database, but a Homeland Security reviewer in Washington chastised the fusion center,  saying, “We cannot report on books and other writings” simply because the authors are  in a terrorism database. “The writings themselves are protected by the First Amendment unless you can establish that something in the writing indicates planning or advocates violent or other criminal activity.”
    • A fusion center in California prepared a report about a speaker at a Muslim center in Santa Cruz who was giving a daylong motivational talk—and a lecture on “positive parenting.” No link to terrorism was alleged. 
    • Another fusion center drafted a  report on a U.S. citizen speaking at a local mosque that speculated that --  since the speaker had been listed in a terrorism data base — he may have been  attempting “to conduct fundraising and recruiting” for a foreign terrorist group. 

    “The number of things that scare me about this report are almost too many to write into this (form),” a Homeland Security reviewer wrote after analyzing the report. The reviewer noted that “the nature of this event is constitutionally protected activity (public speaking, freedom of assembly, freedom of religion.)”

    The Senate panel found 40 reports -- including the three listed above -- that were drafted at fusion centers by Homeland Security officials, then later “nixed” by officials in Washington after reviewers “raised concerns the documents potentially endangered the civil liberties or legal privacy protections of the U.S. persons they mentioned.” 

    Despite being scrapped, however, the Senate report concluded that “these reports should not have been drafted at all.” It also noted that the reports were stored at Homeland Security headquarters in Washington, D.C., for  a year or more after they had been  canceled —a potential violation of the U.S. Privacy Act, which prohibits federal agencies from storing information on U.S. citizens’ First Amendment-protected activities if there is no valid reason to do so.

    The report said the retention of these reports also appears to contradict Homeland Security’s own guidelines, which state that once a determination is made that a document should not be retained, “The U.S  person identifying information is to be destroyed immediately.”

    The investigation was led by the Republican staff of the subcommittee but the report was approved by chairman Sen. Carl Levin, D-Mich and Coburn.  It stated that much basic information about the fusion centers – including exactly how much they cost the federal government — was difficult to obtain. Although the fusion centers are overseen by Homeland Security, they are funded primarily through grants to local governments by the Federal Emergency Management Agency. Although Homeland Security “was unable to provide an accurate tally,” the panel estimated the federal dollars spent on the centers between 2003 and 2011 at between $289 million and $1.4 billion.

    The panel’s criticism of the fusion centers was shared in part by Michael Leiter, the former director of the National National Counter-Terrorism Center and now an NBC News analyst. “Since 9/11, the growth of state and local fusion centers has been exponential and regrettably in many instances it has produced an ill-planned mishmash rather than a true national system that is well-integrated with existing organizations like the FBI-led Joint Terrorism Task Forces,” Leiter wrote in an email when asked about the report.  

    In its response to the Senate panel , Homeland Security said that the canceled reports could still be retained “for administrative purposes such as audit and oversight.”

    The report cited multiple examples of what it called fusion center reports that had little if any value to counterterrorism efforts.

    One fusion center report cited described how a certain model car had folding rear seats to the trunk, a feature that it said could be useful to human traffickers. This prompted a Homeland Security reviewer to note that such folding rear seats are “featured on MANY different  makes and model of vehicles” and “there is nothing of any intelligence value in this report.”

    Another fusion center report, entitled “Possible Drug Smuggling Activity,”  recounted the experiences of two state wildlife officials who spotted a pair of men  in a bass boat “operating suspiciously” in the body of water off the U.S.-Mexico border. The report noted that the fishermen “avoided eye contact” and that their boat appeared to be low in the water, “as if it were laden with cargo” with high winds and choppy waters.

    “The fact that some guys were hanging out in a boat where people normally do not fish MIGHT be an indicator of something abnormal, but does not reach the threshold of something we should be reporting,” a Homeland Security reviewer wrote, according to the Senate panel. “I … think that this should never have been nominated for production, nor passed through three reviews.”

    In the Homeland Security Department’s response, spokesman Matt Chandler said the Senate subcommittee “refused to review relevant data, including important intelligence information pertinent to their findings.” 

    The senior Homeland Security official who spoke to NBC News said that, while the Senate panel reviewed fusion center reports from 2009 and 2010, a more recent June 2011 case in Seattle shows that a fusion center played a key role in helping to thwart a terrorist plot against a local U.S. military processing center.

    Chandler added:  “The (Senate) report  fundamentally misunderstands the role of the federal government in supporting fusion centers and overlooks the significant benefits of this relationship to both state and local law enforcement and the federal government. Among other benefits, fusion centers play a key role by receiving classified and unclassified information from the federal government and assessing its local implications, helping law enforcement on the frontlines better protect their communities from all threats, whether it is terrorism or other criminal activities.” 

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    912 comments

    I was a military intelligence analyst for over ten years. This is not "intelligence." This is stupidity.

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